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How United Airlines passengers are picked to be removed from overbooked flights was detailed in a report by the company this week, following this months widely publicized forced removal of an unwilling passenger.
According to the company, the process is automatic, done by computers:
– First, anyone without a seat assignment
– Second, passengers who paid the least for their ticket
– Third, passengers who checked in last
– Fourth, those who aren’t in United’s MileagePlus frequent-flyer program, or those with the lowest status
– Fifth, everyone except unaccompanied minors and passengers with disabilities
Source: Company’s “United Express Flight 3411 Review and Action Report ”